Measuring digital transformation success requires tracking the right customer-focused metrics that reveal real business impact. This article compiles insights from industry experts who explain 16 practical metrics—from Customer Effort Score and First Contact Resolution Rate to Time-to-Value and Task Completion Rate—that demonstrate whether digital initiatives are truly improving customer experience. These metrics help organizations move beyond vanity numbers and focus on measurements that directly reflect how well technology changes are serving customers.
Building diverse technical teams requires more than good intentions—it demands concrete strategies that challenge traditional hiring and development practices. Industry experts have identified eight proven initiatives that companies can implement to meaningfully increase diversity in their engineering organizations. These approaches range from rethinking job descriptions and talent pipelines to creating structured mentorship programs that support underrepresented groups.
Blockchain projects fail at an alarming rate, often because organizations jump straight to solutions without understanding the problems they're trying to solve. This article examines seven critical lessons learned from unsuccessful blockchain implementations, featuring insights from industry experts who have witnessed these failures firsthand. Readers will discover practical strategies for avoiding common pitfalls, including how to conduct proper necessity audits and prioritize real-world problems over technological trends.
In today's rapidly evolving technology environment, organizations face significant challenges when connecting older systems with modern solutions. This practical guide outlines six proven approaches for successful legacy integration, drawing on insights from experienced IT modernization experts. Understanding these strategic methods can help businesses maintain operational continuity while adopting new technologies that enhance performance and capabilities.
Cloud migration for critical infrastructure presents unique challenges that require strategic planning and careful execution. Leading experts in the field highlight key approaches to ensure successful transitions while maintaining operational integrity. This comprehensive guide outlines essential strategies to prevent common pitfalls when moving vital systems to cloud environments, with practical insights from those who have successfully navigated complex migrations.
Modern organizations seeking to validate their technology investments need clear measurement strategies that deliver meaningful results. This comprehensive guide presents eight practical frameworks for quantifying information system ROI, backed by insights from leading industry experts. The methodologies outlined demonstrate how companies can transform technical metrics into tangible business outcomes while reducing operational waste and accelerating decision-making processes.
Discover four practical strategies to minimize IT infrastructure expenses without sacrificing system performance, based on insights from industry experts. Organizations can implement AI-driven solutions that optimize resource allocation and auto-scaling capabilities, potentially transforming their cost management approach. These proven methods include thoughtful scheduling practices and wireless-first implementations that help businesses maintain technological efficiency while significantly reducing overhead costs.
Modern organizations are transforming their IT departments from cost centers to strategic assets, as revealed by leading industry experts. Shifting focus from tickets closed to capabilities enabled creates measurable business value through technology investments. Cloud infrastructure, AI-driven support tools, and enhanced observability systems are key elements in creating a frictionless IT environment that serves as a true business multiplier.
